After researching and lurking here for a loooooong time I finally took the plunge and ordered two watches. A Franck Mueller GF Casablanca for myself and a Cartier Tank Americaine quartz for the wife. These will be my first reps to add to a small collection of gens (Breitling Transocean Chrono, IWC Portofino, Tag Link, Tag Formula 1, and assorted others).
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First order with PureTime
- Thread starter longwood8
- Start date
Thanks for your order 
We will process your order as soon as possible . Please don't hesitate to contact us if you need any help. Thanks
We will process your order as soon as possible . Please don't hesitate to contact us if you need any help. ThanksMy order was supposed to ship on December 11th, but tracking still shows as "shipping information received." I know that sometimes the tracking info lags, but before shipping I advised that I would not be available from December 21st to December 29th. So I am concerned what will happen while I am away. I sent an email to support over 24 hours ago and still no response. Hope to receive one here.
- 30/3/08
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Mate no mail order place is going to be able to account for your not being available, that's your issue. Why would you order something online if you are not going to be around to receive it?
Right now there is a mountain of mail making it way out of China and a lot of it probably isn't being scanned; even if it was shipped on time and that day it could still be trapped in China as the system is notorious for breaking down at this time of year. Your watch will turn up sooner or later.
Right now there is a mountain of mail making it way out of China and a lot of it probably isn't being scanned; even if it was shipped on time and that day it could still be trapped in China as the system is notorious for breaking down at this time of year. Your watch will turn up sooner or later.
To be clear, when approving the QC picks I advised the dates I would be unavailable and was fine with delaying shipping. In fact, I made clear that I expected the shipment to not arrive until after I returned well after Christmas. In response I was told I should receive the watch before my travels, no later than the 18th. This frankly surprised me as I was not expecting it until January. It is now the 20th and I am just looking for an update and trying to be proactive in case it arrives while I am away. Someone will be available to receive the shipment, but not inspect them.
Right now, my only complaint is that I had followed up several days ago via email and received a form response stating I would get an answer in no more than 9 hours. Again, I am just trying to be proactive and communicate fully. A simple email stating we shipped it on ____ would be great as opposed to radio silence.
Right now, my only complaint is that I had followed up several days ago via email and received a form response stating I would get an answer in no more than 9 hours. Again, I am just trying to be proactive and communicate fully. A simple email stating we shipped it on ____ would be great as opposed to radio silence.
Friend, when the package arrives to your country, you can contact the courier to arrange the delivery time. They can hold it for you
So the first order did not make it out of HK. Just approved the second set of QC pics so lets try this again.
The second shipment went smooth and I am more than pleased with both watches. Now to find nice straps.