Decided to start a post here as I'm quite disappointed with the way my 2nd order is being handled. It has been over a month since my order was made and I have yet to receive any email of substance since the QC images, nevermind the watch. Really hoping they get their act together. Will keep this thread updated for the benefit of other prospective buyers.
My first order was flawless on Puretime's end, but from that experience I learned to get the QC pictures I want, and not let myself get pressured by anyone (on here or otherwise) to rush into a decision when I see something that may be off.
See the timeline below:
23rd May: Order placed
25th May: Payment requested. Payment made.
26th May: Payment receipt confirmed
29th May: QC pics received, I notice a few things that lead me to ask for pictures of certain things at different angles and a lume shot
30th May: Told they will double check and get back to me soon
4th June: Send a chaser asking when I can expect to receive the new QC pics
5th June: Am told that they have actually ordered a new watch which will arrive the following week, and that I should wait, which I'm ok with of course
16th June: Send a second chaser asking for status update
16th June: Told they haven't received new watch yet, asked to wait 2-3 days longer. I tell them ok no problem
22nd June: Ask for status update. Tell them to just issue me a refund if they can't get hold of it
22nd June: Receive response saying they will try to have it ready this week, and that I should wait a few more days
27th June: No updates, no refund.
My first order was flawless on Puretime's end, but from that experience I learned to get the QC pictures I want, and not let myself get pressured by anyone (on here or otherwise) to rush into a decision when I see something that may be off.
See the timeline below:
23rd May: Order placed
25th May: Payment requested. Payment made.
26th May: Payment receipt confirmed
29th May: QC pics received, I notice a few things that lead me to ask for pictures of certain things at different angles and a lume shot
30th May: Told they will double check and get back to me soon
4th June: Send a chaser asking when I can expect to receive the new QC pics
5th June: Am told that they have actually ordered a new watch which will arrive the following week, and that I should wait, which I'm ok with of course
16th June: Send a second chaser asking for status update
16th June: Told they haven't received new watch yet, asked to wait 2-3 days longer. I tell them ok no problem
22nd June: Ask for status update. Tell them to just issue me a refund if they can't get hold of it
22nd June: Receive response saying they will try to have it ready this week, and that I should wait a few more days
27th June: No updates, no refund.
