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Customs Issue DHL

mr4teth

Horology Curious
6/6/14
19
9
3
I finally decided to purchase another watch since my first transaction went so smoothly, this time I wasn't so lucky.

Since this is all new to me I'm hoping you guys can fill me in on protocol and what to expect. I did contact my TD (2 emails now) but I haven't heard back from them. DHL has confirmed my package has been seized and to expect a letter from customs within the next 30 days and they will be closing my case?

What information should I supply to customs if requested?
If customs doesn't release my package is it customary for the DT to refund my money and or send me another watch?

Thanks all!
 

T3RM1N4T0R

The Terminator Mod
Advisor
25/8/13
15,414
4,251
113
Umm big announcement on home page it's CNY and no dealers are or will be working or answering emails until after February 16th.

sent from my Samsung edge plus v6s
 

T3RM1N4T0R

The Terminator Mod
Advisor
25/8/13
15,414
4,251
113
And do not respond to the letter from customs. period

sent from my Samsung edge plus v6s
 

dxrct

Active Member
12/10/15
272
3
0
Justsend a copy of custom letter to TD for replacement
 

HatterMad

Active Member
4/2/16
256
3
18
I have recently just purchased a watch from a member here in the states but have yet to purchase one from a dealer out of the states yet. I was curious how often does something like this happen. I mean I understand that there are risk associated with the nature of the business, but is this something that rarely happens or something that happens 50% of the time?
 

Giver

Active Member
6/2/13
269
0
0
Just tell them that you didn't order anything and let them send the package back to sender. If you accept you maybe get in trouble...

Gesendet von meinem SM-G920F mit Tapatalk
 

mr4teth

Horology Curious
6/6/14
19
9
3
All is well today!!!!
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