They didn't provide a cost breakdown up front. I had to still pay after the fact. I also had to pay 30% of the bezel insert they replaced to get it back.
All in all, it was thivery at its best and hopefully that policy has changed since then.
Oh, That’s bad.
In U.K, they give you the basic service cost before taking your watch but they tell you that they will call if you need parts that are “excluded” in the basic service (eg, insert, crystal, crown).
If you don’t respond. They send your watch back. They won’t add “excluded” cost items to your watch unless you ok it.
Anyway that’s the procedure via my AD.