It has been a few years since I had Lucy source a watch for me. I got an IWC pilots chrono and as usual she went to work for me. It took some time as everybody knows, but it was worth the wait. She had to send back multiple watches due to common defects on the model I ordered something you would likely not get with many of the "quicker" dealers. Always a great experience. If you want the best example of a rep and you have a bit of extra patience you will not be disappointed!