I contacted Lucy back in July for a replacement bracelet for my Submariner. She was quick to respond and made sure I got exactly what I wanted. I know she had to work overtime to get this piece as it’s getting hard to get spares. Lucy took care of all the QC stuff herself and made sure I got exactly what I wanted without having to do anything. I will definitely buy from her again. Also she will ship your item quickly and safely. Thank you again