- 11/9/16
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- 1,771
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Hello forum,
I purchased the NOOB v10 Hulk from Andrew a few months ago. When I received it, I noticed that the bezel insert was just a little bit off and being the hardcore OCD person that I am, I hired a watchmaker to readjust the bezel insert and it was accidentally cracked on reassembly. I quickly informed Andrew of the situation, and he was prompt and understanding in his response. He let me know of other affordable replacement bezels, their quality, and fit compared to the Noob v10 that would be quite easy to replace. However, since this was a brand new watch and one of the draws for purchasing the new Noob v10 was the latest bezel advancement, I did not want to settle for anything less. At that point I realized it perhaps would also be best to just send him the watch, so that it's installed correctly, and it's not something that would have to be re-done on my end if it were to crack again. So I sent Andrew my watch, it arrived within a month, and very quickly it was repaired. However, there was some issues with customs overseas, which are beyond anyone's control really, but the watch was able to be safely retrieved and resent to me.
Even though the timeline may have taken many months, I am very satisfied with the repair, and the understanding and patience that Andrew gave me during the wait time to assure me that it was coming.
And now here it is. Definitely worth the wait.
And definitely recommend you give Andrew from TrustyTime a chance on your next watch purchase. He will come through for you even after your purchase.
I purchased the NOOB v10 Hulk from Andrew a few months ago. When I received it, I noticed that the bezel insert was just a little bit off and being the hardcore OCD person that I am, I hired a watchmaker to readjust the bezel insert and it was accidentally cracked on reassembly. I quickly informed Andrew of the situation, and he was prompt and understanding in his response. He let me know of other affordable replacement bezels, their quality, and fit compared to the Noob v10 that would be quite easy to replace. However, since this was a brand new watch and one of the draws for purchasing the new Noob v10 was the latest bezel advancement, I did not want to settle for anything less. At that point I realized it perhaps would also be best to just send him the watch, so that it's installed correctly, and it's not something that would have to be re-done on my end if it were to crack again. So I sent Andrew my watch, it arrived within a month, and very quickly it was repaired. However, there was some issues with customs overseas, which are beyond anyone's control really, but the watch was able to be safely retrieved and resent to me.
Even though the timeline may have taken many months, I am very satisfied with the repair, and the understanding and patience that Andrew gave me during the wait time to assure me that it was coming.
And now here it is. Definitely worth the wait.
And definitely recommend you give Andrew from TrustyTime a chance on your next watch purchase. He will come through for you even after your purchase.
