Hi guys - i need your views on this scenario with a TD.
I had to send a watch back as it was DOA, as expected it took some time for the TD to receive it. Anyway the watch was fixed and ready to send back so i thought i would order another watch while i was paying postage and selected FEDEX as i wanted the watches back quickly.
2nd July I paid via pay pal
5th of july enquired about QC pics ( as the watch was apparently in stock)
9th july still no reply so sent mail asking for refund if the watch was not in stock and for him to just send the repaired watch back.
.....i get a prompt email back saying sorry about late reply but he had been on a business trip and would send QC pics tomorrow.
10th july recieved and ok'd qc pics
12th july still no tracking number so requested one
13th july still no answer
so my question is, is 11 days from payment [and 3 days since QC pics ok'd for a watch that was apparently in stock ] a normal time frame or is this a bit shoddy coupled with general lack of response to my emails.
It's a genuine question and i haven't bombarded the TD with emails, i have ordered from 6 different TD's ( including this one previously ) but have never had this experience.
Thanks in advance.
I had to send a watch back as it was DOA, as expected it took some time for the TD to receive it. Anyway the watch was fixed and ready to send back so i thought i would order another watch while i was paying postage and selected FEDEX as i wanted the watches back quickly.
2nd July I paid via pay pal
5th of july enquired about QC pics ( as the watch was apparently in stock)
9th july still no reply so sent mail asking for refund if the watch was not in stock and for him to just send the repaired watch back.
.....i get a prompt email back saying sorry about late reply but he had been on a business trip and would send QC pics tomorrow.
10th july recieved and ok'd qc pics
12th july still no tracking number so requested one
13th july still no answer
so my question is, is 11 days from payment [and 3 days since QC pics ok'd for a watch that was apparently in stock ] a normal time frame or is this a bit shoddy coupled with general lack of response to my emails.
It's a genuine question and i haven't bombarded the TD with emails, i have ordered from 6 different TD's ( including this one previously ) but have never had this experience.
Thanks in advance.