Hi All,
Hope you doing well. I am fairly new to this forum and hope this is the right place where I drop my question / comment.
After some research I decided to purchase a Datejust 41 126344 ARF blue on jubilee bracelet from a TD of this forum. After giving the first QC pics GL, I explicitly asked for a QC video of the metal of the letters R O L E X on the inside around the watch and saw nothing wrong and the QC team also indicated this, so I gave the watch a GL.
I received the watch a couple days ago and the first thing I noticed before taking it out of the box was that a piece of the metal (inside, above the first letter R, next to the crown) was cut off (a pit/whole). This is at the top of the watch, if it was below I could try to ignore it, but this is immediately noticeable for me and others (even more in sunlight).
I don't understand why the team missed this at the QC check, because I explicity asked for it, nor did I see this on the QC video.
I immediately sent the TD an email but I have not yet received an answer, which is why I want input from you members in the meantime.
Hope you doing well. I am fairly new to this forum and hope this is the right place where I drop my question / comment.
After some research I decided to purchase a Datejust 41 126344 ARF blue on jubilee bracelet from a TD of this forum. After giving the first QC pics GL, I explicitly asked for a QC video of the metal of the letters R O L E X on the inside around the watch and saw nothing wrong and the QC team also indicated this, so I gave the watch a GL.
I received the watch a couple days ago and the first thing I noticed before taking it out of the box was that a piece of the metal (inside, above the first letter R, next to the crown) was cut off (a pit/whole). This is at the top of the watch, if it was below I could try to ignore it, but this is immediately noticeable for me and others (even more in sunlight).
I don't understand why the team missed this at the QC check, because I explicity asked for it, nor did I see this on the QC video.
I immediately sent the TD an email but I have not yet received an answer, which is why I want input from you members in the meantime.
- Can this be repaired at a watchmaker? If so, what will the approximate costs be?
- Is it normal for this obvious damage to be present on a $428 watch since I've had similar watches for less than $100 that didn't?
- Can the watch be sold to customers in this condition at all?
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