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DOA Watch - Shipped Back to China

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    DOA Watch - Shipped Back to China

    Hello, I purchased an Omega PO Chrono from JTime and it arrived looking great but DOA. Li was great about getting back to me right away and said to ship it back to him so he could get it fixed.

    Here's my question, I shipped it via USPS 1st Class International, it's been 5 weeks and it still hasn't arrived there. I've read horror stories about the local Chinese post offices.

    Have any of you shipped a watch back to China via USPS 1st Class Int and if so, how long did it take to get there? (or did it ever get there?)

    Any input would be greatly appreciated!

    Thanks,

    ACL




    #2
    Originally posted by ACL-REP View Post
    Hello, I purchased an Omega PO Chrono from JTime and it arrived looking great but DOA. Li was great about getting back to me right away and said to ship it back to him so he could get it fixed.

    Here's my question, I shipped it via USPS 1st Class International, it's been 5 weeks and it still hasn't arrived there. I've read horror stories about the local Chinese post offices.

    Have any of you shipped a watch back to China via USPS 1st Class Int and if so, how long did it take to get there? (or did it ever get there?)

    Any input would be greatly appreciated!

    Thanks,

    ACL



    It's a beautiful watch, i really don't know why you send it back... Did you ask your watch smith about?
    Usually it's minor issues concerning heavy oiling, dropped balance spring etc.

    Do you know that almost any kind of watch need to be checked from a watch smith, specially when we order it from a warehouse in an other country?

    Wish you the best of luck with it.

    Comment


      #3
      The common advice on this forum is if a watch arrives with issues, to try and work something out with the TD and get it serviced/fixed locally it possible, or at least in your country. Not only do you exponentially reduce customs risks, your turnaround time is usually reduced as well.

      Good Luck!
      Last edited by Rickjames111; 06-08-19, 11:54.

      Comment


        #4
        Originally posted by JOP View Post

        It's a beautiful watch, i really don't know why you send it back... Did you ask your watch smith about?
        Usually it's minor issues concerning heavy oiling, dropped balance spring etc.

        Do you know that almost any kind of watch need to be checked from a watch smith, specially when we order it from a warehouse in an other country?

        Wish you the best of luck with it.
        Thanks for the reply.

        I contacted Vac and he told me that he could probably get it going for $265. After just paying $400 I thought another $265 sounded like a lot since I just received it but now . . .

        Comment


          #5
          Originally posted by Rickjames111 View Post
          The common advice on this forum is if a watch arrives with issues, to try and work something out with the TD and get it serviced/fixed locally it possible, or at least in your country. Not only do you exponentially reduce customs risks, your turnaround time is usually reduced as well.

          Good Luck!
          I wish I had thought of asking for my TD to help pay for the repair, although he probably would have said to send it back so he could get it sorted out.

          Now I have no Idea if it's still sitting in a pile somewhere or still bouncing around China or???

          Comment


            #6
            Originally posted by ACL-REP View Post

            I wish I had thought of asking for my TD to help pay for the repair, although he probably would have said to send it back so he could get it sorted out.

            Now I have no Idea if it's still sitting in a pile somewhere or still bouncing around China or???
            You would be surprised. Many will help from what I have heard, even if it is providing a decent discount towards the purchase of another watch.

            Comment


              #7
              A few years ago, I shipped DOA items back to China via priority mail. Both packages disappeared after arriving on China soil, and I was SOL.
              I hope you have better luck than me.
              Like many others, I am seeking a decent TC16610

              Comment


                #8
                Originally posted by Art Tic View Post
                A few years ago, I shipped DOA items back to China via priority mail. Both packages disappeared after arriving on China soil, and I was SOL.
                I hope you have better luck than me.
                Wow, that's a bummer. Not looking good for me...

                Comment


                  #9
                  My question still stands...

                  Have any of you ever shipped a watch back to China from the US via USPS First Class? (5 weeks is getting pretty long and I wonder if it just got tossed in some heap when it arrived in China)

                  Thanks,

                  ACL

                  Comment


                    #10
                    No. But the issue will be with Chinese customs and the local mail carrier. It will get to China within 2 days from the US, but it may stay at customs longer than 5 days.


                    Sent from my iPhone using RWI
                    https://secure-ds.serving-sys.com/Bu...tch/index.html

                    Comment


                      #11
                      Originally posted by efajri View Post
                      No. But the issue will be with Chinese customs and the local mail carrier. It will get to China within 2 days from the US, but it may stay at customs longer than 5 days.


                      Sent from my iPhone using RWI
                      I recently sent back a watch to a TD which was DOA. It took a month to get through China customs going China Post but it did arrive eventually. From first purchase to receiving a working watch took nearly 4 months.


                      Sent from the RWI App

                      Comment


                        #12
                        Originally posted by ACL-REP View Post

                        Thanks for the reply.

                        I contacted Vac and he told me that he could probably get it going for $265. After just paying $400 I thought another $265 sounded like a lot since I just received it but now . . .
                        Wow, he's really good - he knows how much it will cost (and so presumably what needs to be done) without looking at the watch.

                        It's most likely a loose screw caught in the balance wheel or a detached rotor etc - none of which would cost $265 to fix.
                        https://picr.me/tripdog/albums

                        Comment


                          #13
                          Originally posted by efajri View Post
                          No. But the issue will be with Chinese customs and the local mail carrier. It will get to China within 2 days from the US, but it may stay at customs longer than 5 days.


                          Sent from my iPhone using RWI

                          Yep, I was worried that customs may just take it and open/trash it. I'll keep waiting...

                          Comment


                            #14
                            Originally posted by Germintrude View Post

                            I recently sent back a watch to a TD which was DOA. It took a month to get through China customs going China Post but it did arrive eventually. From first purchase to receiving a working watch took nearly 4 months.


                            Sent from the RWI App

                            Thanks for the reply, that gives me a little hope. But since I'm going on 6 weeks after sending, I'm more than a little worried because of all the horror stories I read about the Chinese postal service.

                            Comment


                              #15
                              Originally posted by tripdog View Post

                              Wow, he's really good - he knows how much it will cost (and so presumably what needs to be done) without looking at the watch.

                              It's most likely a loose screw caught in the balance wheel or a detached rotor etc - none of which would cost $265 to fix.

                              After I described the problem he said he could fix the movement and do a "Spa" treatment for $265. Not sure what a spa is but maybe it's a clean and oil?
                              Either way, at this point I wish I had taken a chance with him because at least the watch would still be in the US.

                              Comment

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