- 6/7/16
- 135
- 30
- 28
So I've just made my third purchase from a TD, and foolishly forgot about the extra charge to the card imposed by the card processor. I have to admit, I may have overreacted when PureTime gave me basically "oh well" in not so few words when I inquired about the extra $67 I was charged, perhaps it's the language barrier that didn't translate to what I would've expected in a response. They were not clear enough in the emails to me about why it's there after I asked, and after looking on the forums, I found the answer only by searching for a while and finding others complaining about it. I checked my emails from my last purchase with them 2 years or so ago, and they refunded me the difference with an apology which probably explains why I forgot this happens. I think i paid Ryan via wire the first time I bought from a TD, so no surprises there.
This experience begs the question, why are the TD's not more transparent and upfront about what the charges will be? My purchase was for $802 according to the checkout on the website, but my card was charged $869, their mentality seems to be "Too bad you were charged more by the credit card processor, that's not our problem, we got what we were asking for." What stops this from being 20%, or 30%, or hell, a 100% up charge? I know we're buying illegal goods, but that's no excuse to be ripped off. I used my card for for points and to not take the cash hit right away, so forgoing the 5% discount was acceptable and I saw that difference VERY clearly prior to purchase. Adding another almost 10% to the deal is not what I agreed to, if I'd been made aware of that when I was going to purchase, I definitely would've used Bitcoin. Stateside, when I take a credit card payment, I know I'm going to loose 2-3% of the sale due to credit card processing fees, I don't pass that along to the customer, it's considered the cost of doing business. For wholesale purchase customers, I up-charge to the customer 2.5% if they want to pay with CC, but I'm clear and up-front about it. Why don't the TD's do the same? They make it clear that there's a discount for other payment methods, but no mention of an additional UNKNOWN amount of additional fees. I'm not pointing fingers or placing blame, it's shame on me I suppose for somehow missing this detail, but the practice is a bit shameful on their side in my opinion.
I looked back at the beginners guides and I couldn't find anything to prepare me for the extra charge, frankly it's not the forums responsibility, however maybe the beginners guides should be updated to reflect this and push people to use Bitcoin to avoid all other payment hassles. Maybe it's time for a beginners guide to bitcoin written up by someone here who's gracious enough to do so with their experiences?
This is a rant I suppose, but also a humble request to possibly update the beginners guides. I've been here long enough that I shouldn't be a "beginner" but I had an absence for over a year before I recently got the bug to change up my watches. I reviewed the what to expect guides, but still wasn't expecting an over charge. This forum has been invaluable to me and many others here, I'm in no way saying that the information provided is inadequate, or that because I joined the forum I'm obligated to have someone hold my hand during the entire process. Feel free to tell me to "F*&# Off" if I'm being foolish by posting my thoughts on the matter.
To begin a conversation, has anybody had any kind of resolution with TD's on this topic? Is it unfair for me to request a reimbursement of the over charge in the form of a discount towards a future watch purchase? A RubberB strap for my PAM111 thrown into the current order would make me happy, but I don't want to be unreasonable. My order is in "limbo" right now as a result of all of this, I don't want to make any rash decisions.
This experience begs the question, why are the TD's not more transparent and upfront about what the charges will be? My purchase was for $802 according to the checkout on the website, but my card was charged $869, their mentality seems to be "Too bad you were charged more by the credit card processor, that's not our problem, we got what we were asking for." What stops this from being 20%, or 30%, or hell, a 100% up charge? I know we're buying illegal goods, but that's no excuse to be ripped off. I used my card for for points and to not take the cash hit right away, so forgoing the 5% discount was acceptable and I saw that difference VERY clearly prior to purchase. Adding another almost 10% to the deal is not what I agreed to, if I'd been made aware of that when I was going to purchase, I definitely would've used Bitcoin. Stateside, when I take a credit card payment, I know I'm going to loose 2-3% of the sale due to credit card processing fees, I don't pass that along to the customer, it's considered the cost of doing business. For wholesale purchase customers, I up-charge to the customer 2.5% if they want to pay with CC, but I'm clear and up-front about it. Why don't the TD's do the same? They make it clear that there's a discount for other payment methods, but no mention of an additional UNKNOWN amount of additional fees. I'm not pointing fingers or placing blame, it's shame on me I suppose for somehow missing this detail, but the practice is a bit shameful on their side in my opinion.
I looked back at the beginners guides and I couldn't find anything to prepare me for the extra charge, frankly it's not the forums responsibility, however maybe the beginners guides should be updated to reflect this and push people to use Bitcoin to avoid all other payment hassles. Maybe it's time for a beginners guide to bitcoin written up by someone here who's gracious enough to do so with their experiences?
This is a rant I suppose, but also a humble request to possibly update the beginners guides. I've been here long enough that I shouldn't be a "beginner" but I had an absence for over a year before I recently got the bug to change up my watches. I reviewed the what to expect guides, but still wasn't expecting an over charge. This forum has been invaluable to me and many others here, I'm in no way saying that the information provided is inadequate, or that because I joined the forum I'm obligated to have someone hold my hand during the entire process. Feel free to tell me to "F*&# Off" if I'm being foolish by posting my thoughts on the matter.
To begin a conversation, has anybody had any kind of resolution with TD's on this topic? Is it unfair for me to request a reimbursement of the over charge in the form of a discount towards a future watch purchase? A RubberB strap for my PAM111 thrown into the current order would make me happy, but I don't want to be unreasonable. My order is in "limbo" right now as a result of all of this, I don't want to make any rash decisions.