- 22/1/17
- 913
- 305
- 63
This is a test case which I will keep updating on. I am sure members will be interested in the outcome.
It is sort of generally known that one should never send defective watches back to the TD for repair. This one piece has crossed my threshold of tolerance and I will hold the TD accountable. So here is the story with timeline.
Ordered watch late Dec 18, a ZF RG Calatrava. Paid by bitcoin
Received QC pics early Jan, like 3 days from payment
Here's the QC timegrapher pic they sent, along with various other pics
After ok'ing everything, they shipped, and I received it mid Feb 19. Took over a month in transit, not at all the shipper's fault.
When I received it, it was like this, detached date frame window
TD offered to send me a new dial. But I was able to get it repaired and refused. Without that free floating date frame window blocking the hands and movement, I was able to measure the performance of watch. Here it is. Mid to late Feb.
So then, I asked for resolution, TD asked me to send it back, I did. It was delivered 3/10.
Will keep updates, without mentioning TD name. Maybe the collective ol' timer wisdom is correct, we will see with this experiment.
It is sort of generally known that one should never send defective watches back to the TD for repair. This one piece has crossed my threshold of tolerance and I will hold the TD accountable. So here is the story with timeline.
Ordered watch late Dec 18, a ZF RG Calatrava. Paid by bitcoin
Received QC pics early Jan, like 3 days from payment
Here's the QC timegrapher pic they sent, along with various other pics
After ok'ing everything, they shipped, and I received it mid Feb 19. Took over a month in transit, not at all the shipper's fault.
When I received it, it was like this, detached date frame window
TD offered to send me a new dial. But I was able to get it repaired and refused. Without that free floating date frame window blocking the hands and movement, I was able to measure the performance of watch. Here it is. Mid to late Feb.
So then, I asked for resolution, TD asked me to send it back, I did. It was delivered 3/10.
Will keep updates, without mentioning TD name. Maybe the collective ol' timer wisdom is correct, we will see with this experiment.