Announcement

Collapse

Please Consider Supporting RWI Today!

We depend on Supporter & Patron subscriptions to pay the bills. Please consider supporting RWI TODAY, CLICK HERE for info on how to subscribe.
See more
See less

Pearl fell out of ARF2824 in first week

Collapse
X
  • Filter
  • Time
  • Show
Clear All
new posts

    Pearl fell out of ARF2824 in first week

    Hi,

    I bought a ARF 2824, and within days (literally) the pearl fell out and is lost. I reached out to the TD, and he offered to send a replacement pearl that I'm expected to glue in. Is this normal? (Is it supposed to be glued)? I kind of feel like for the money that they charge, he should have offered to exchange the watch. I'm not by any means experienced with this, so any help or feedback is appreciated.

    Thanks

    #2
    Hi!

    Your TD is following standard protocol. TD:s don’t send a new watch just like that. They offer repair (if you send the watch back to them) or spare parts you can assemble yourself. Gluing the pearl is easy, just don’t overdo the gluing.

    Good luck with gluing that pearl. I wish you all the best!


    Skickat från min iPhone med Tapatalk

    Comment


      #3
      Originally posted by kryckan13 View Post
      Hi!

      Your TD is following standard protocol. TD:s don’t send a new watch just like that. They offer repair (if you send the watch back to them) or spare parts you can assemble yourself. Gluing the pearl is easy, just don’t overdo the gluing.

      Good luck with gluing that pearl. I wish you all the best!


      Skickat från min iPhone med Tapatalk
      Wow expectations are high with this one!

      Do you realize had this happened to a gen the owner would be stuck with the repair cost with RSC unless the AD covered the cost? The only way it would be covered is if it was proven to be a manufacturer defect.

      Think of the money someone would’ve paid for a gen and u expect better service for spending a measly few hundred????

      The TD has gone above and beyond for offering to send the replacement pearl to you at no cost. I’d be extremely happy with that service.


      Sent from my iPhone using Tapatalk

      Comment


        #4
        Originally posted by 13stepper View Post

        Wow expectations are high with this one!

        Do you realize had this happened to a gen the owner would be stuck with the repair cost with RSC unless the AD covered the cost? The only way it would be covered is if it was proven to be a manufacturer defect.

        Think of the money someone would’ve paid for a gen and u expect better service for spending a measly few hundred????

        The TD has gone above and beyond for offering to send the replacement pearl to you at no cost. I’d be extremely happy with that service.


        Sent from my iPhone using Tapatalk
        Respectfully, if this had happened with one of my gens, the AD would absolutely have made good on it.

        Nearly €500 isn't a "measly" sum of money. Moreso, I'm looking for advice from people who have more experience with reps and TD's. Given you have an entire six posts and you only created your account four days ago, your opinion has been taken with a grain of salt.
        Last edited by Spooky27; 14-03-19, 16:03.

        Comment


          #5
          Yeah its normal , the pearls are glued in , and they do fall out .

          Comment


            #6
            Same here. This seems like a common problem, perhaps a fault with the design. Let me know if your TD can send you an extra one as well, I'd love to buy 1 off you

            Comment


              #7
              Originally posted by Lliu31 View Post
              Same here. This seems like a common problem, perhaps a fault with the design. Let me know if your TD can send you an extra one as well, I'd love to buy 1 off you
              I'll ask him. Where did you buy your ARF? Got mine through Sead (absolutely no fault of his) but he's been fantastic in helping me deal with the problem.

              Comment


                #8
                Mine was m2m a year ago. The first month when it was released. Whatever warranty I had, probably expired by now lol

                Comment


                  #9
                  Originally posted by Spooky27 View Post

                  Respectfully, if this had happened with one of my gens, the AD would absolutely have made good on it.

                  Nearly €500 isn't a "measly" sum of money. Moreso, I'm looking for advice from people who have more experience with reps and TD's. Given you have an entire six posts and you only created your account four days ago, your opinion has been taken with a grain of salt.
                  It shouldn't have happened but here is the difference, you pay 10% of a gen price so expect some flaws...The TD is doing the right thing sending you a pearl, easy to glue in...did you expect to get a new watch? Given you are here a month with 31 posts...
                  Last edited by capice01; 14-03-19, 17:27.

                  Comment


                    #10
                    Originally posted by capice01 View Post

                    It shouldn't have happened but here is the difference, you pay 10% of a gen price so expect some flaws...The TD is doing the right thing sending you a pearl, easy to glue in...did you expect to get a new watch? Given you are here a month with 31 posts...
                    I was expecting for him to ask me to send it back. As I'm a new member to this forum with only 31 posts, I'm asking for advice. Not trying to give it.

                    Comment


                      #11
                      Originally posted by Lliu31 View Post
                      Mine was m2m a year ago. The first month when it was released. Whatever warranty I had, probably expired by now lol
                      I'll ask him for you! If it's a positive response, I'll send you a PM.

                      Comment


                        #12
                        Originally posted by 13stepper View Post

                        Wow expectations are high with this one!

                        Do you realize had this happened to a gen the owner would be stuck with the repair cost with RSC unless the AD covered the cost? The only way it would be covered is if it was proven to be a manufacturer defect.

                        Think of the money someone would’ve paid for a gen and u expect better service for spending a measly few hundred????

                        The TD has gone above and beyond for offering to send the replacement pearl to you at no cost. I’d be extremely happy with that service.


                        Sent from my iPhone using Tapatalk
                        13stepper, if you are aiming this comment at me you are missing the target. I told OP his TD is doing what TDs does in cases like this, and he should not expect a replacement watch.


                        Skickat från min iPhone med Tapatalk

                        Comment


                          #13
                          Best is not sending it back as you could have read in numerous posts m8.....you have to take the return shippingcost, it can take weeks, you will have to take the risk of customs/getting lost as the TD is not collecting the resend items himself ect ect.
                          You reached out to your TD and he offered a solution...obviously not what you expected but realize you are buying counterfit goods, most TD's don't have a lot of personel and everything has to be done carefully as already a few factories were closed last year by chinese police....

                          You can ask the TD if you can return it, he will probably reject as it was in your posession for a few days.

                          Comment


                            #14
                            Glue is how it's held in. Use a strong epoxy. If you exchanged the watch, then you have customs risks both directions and no recourse if it gets lost or seized.
                            My wish list: gen components...
                            Breitling Datora Montibrilliant dial, older style

                            Breitling B13 date wheel


                            Panerai OP VIII movement



                            Comment

                            Working...
                            X