There are a lot of people on standby waiting for the factories and TD's to get everything moving again. Just be patient, this happens every year in China and these watch guys get back up and running much faster than some of the others who manufacture and source products for my businesses.
The wait sucks, but your order will be processed soon enough.
If you are obnoxiously messaging the TD's during this time period, you can probably expect them to put your order at the back of the line.