Hello all,
I just want to put this out there and get some feed back, I recently sold 2 cheap DH Gate subs to a new forum member here who resides in Germany (i'm in Australia). He bought, I sent. It took ages for the watches to get to Germany but they eventually did and there was an attempt to deliver the parcel to the purchasers home. Unfortunately the buyer was out and so the parcel went back to the sorting office. I have exhaustively tried this end with the Post Office to get to the bottom of the non-delivery but to no satisfaction. The purchaser is understandably & obviously upset that he has paid for something that he has not received. Now, he has informed me that German Post is more than likely returning the parcel back to me. Of course I'm happy to re-send it and try again if I receive it.
BUT... what if it doesn't arrive back to me? I have no money in my PP account to repay him, i've just made a massive purchase, and of course I don't have the watches either!
I think it is well understood on the forum that once a watch is sent then postage/customs issues are on the purchaser but I would be interested in any feed back from forum members and mods alike as to (as the title suggests) what is the right thing to do here?
I just want to put this out there and get some feed back, I recently sold 2 cheap DH Gate subs to a new forum member here who resides in Germany (i'm in Australia). He bought, I sent. It took ages for the watches to get to Germany but they eventually did and there was an attempt to deliver the parcel to the purchasers home. Unfortunately the buyer was out and so the parcel went back to the sorting office. I have exhaustively tried this end with the Post Office to get to the bottom of the non-delivery but to no satisfaction. The purchaser is understandably & obviously upset that he has paid for something that he has not received. Now, he has informed me that German Post is more than likely returning the parcel back to me. Of course I'm happy to re-send it and try again if I receive it.
BUT... what if it doesn't arrive back to me? I have no money in my PP account to repay him, i've just made a massive purchase, and of course I don't have the watches either!
I think it is well understood on the forum that once a watch is sent then postage/customs issues are on the purchaser but I would be interested in any feed back from forum members and mods alike as to (as the title suggests) what is the right thing to do here?