I am sorry, I have already explained to Herc that GLS wants to pay € 60 for shipping, and € 10 per kg. I have not accepted, and I'm moving forward. I want to make him recover as much as possible. but wait. they are not "3 days" .... if they recognize the GLS fartures, ok. otherwise you will be reimbursed of 60 € shipping + 10 € per kg. as I have always said it is not my mistake. GLS has made the package disappear. and I repeat to say that parcels with Italian couriers can not guarantee valuables. ask some other Italian to confirm. because even if the package was insured, Herc would not have obtained anything, because the invoices are presented before shipping .... and we must declare what is inside the package. I'm sorry but it's not my fault
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No you didn't - as far as I was aware you asked me for receipts to provide GLS due to a customs issue. Then you admitted in post #52 (see below) that it was to attempt an insurance claim...
Then you stated later in the thread you are going to contact them regarding the insurance claim and will provide emails to show me that you are going down the insurance claim route. Never have you told me they offered you 60eur shipping and 10eur per/kg!!! I asked for insured postage if you knew that GLS didn't provide that service why did you use them??
I have already said and presented invoices. they told me they did not pay ... because the value was not declared at the beginning
and try not to say more bullshit on my account ... if you do not know anything