Ordered 3 watches from PureTime, which unfortunately all were sent in the same package apparently via DHL and got caught by customs. I provided all the information requested, showing documents how they will destroy the watches etc., and now PureTime wants me to pay half of the original order value so they would reship me these watches. Is this normal? I thought we use TDs exactly because they would cover our backs in such unfortunate situations - especially if they didnt bother to use triangle shipping or send the watches separately in such an order.
-
Tired of adverts on RWI? - Subscribe by clicking HERE and PMing Trailboss for instructions and they will magically go away!
3 PureTime watches, all in 1 package, seized by DHL. PureTime wants me to pay 50% for reshipping?
- Thread starter mzztxs
- Start date
This is in the Baltics. It even says in PureTimes FAQ that:
So I'm a bit surprised and disappointed. Hopefully they come through and we can figure this out, I wouldn't mind paying extra once the watches actually got here but to risk half of the value again just sounds rough.
So I'm a bit surprised and disappointed. Hopefully they come through and we can figure this out, I wouldn't mind paying extra once the watches actually got here but to risk half of the value again just sounds rough.
Last edited:
Did you request DHL? It's my understanding that the dealers have all been avoiding using DHL recently because there's been a high rate of confiscation.
From their website this is their customs policy
"If your package gets stopped in customs and confiscated please contact us, we will either refund or reship (your choice).". I have not heard of them requesting 50% of the value in order to reship. My suggestion would be to open a help desk ticket and look for a moderator or admin to step in and assist. The only reason I can think of why they might be requesting this is if you requested a shipping method other than their current recommended one.
From their website this is their customs policy
"If your package gets stopped in customs and confiscated please contact us, we will either refund or reship (your choice).". I have not heard of them requesting 50% of the value in order to reship. My suggestion would be to open a help desk ticket and look for a moderator or admin to step in and assist. The only reason I can think of why they might be requesting this is if you requested a shipping method other than their current recommended one.
No, I didn't request DHL. I was going to suggest they would triangle ship it to me or at least send the watches separately but thought I wouldn't say anything as they probably know better than me anyways. I'll wait a bit and see what they reply now, then I think you're right in that it's best to look for a mods assistance or something. Thanks!
Hopefully they will be along to this thread shortly. Perhaps tag them in the thread to speed things up?
Fair play to you for not going straight into a defamation thread like others seem to do.
Sent from my iPhone using Tapatalk
Fair play to you for not going straight into a defamation thread like others seem to do.
Sent from my iPhone using Tapatalk
I can't edit the original post to include the tag, probably because my account is so new. If some mod wants to do that, please feel free to do so. Appreciate the help so far.
scottiedog
I'm Pretty Popular
- 15/7/16
- 1,404
- 394
- 83
Kalev007
I'm Pretty Popular
- 25/6/19
- 1,741
- 2,863
- 113
mari115
Put Some Respect On My Name
Yes. They were answering me slowly earlier but just now received a reply from Jennifer asking me to pay just the extra $20 for triangle shipping and saying they will reship the order.
mari115
Put Some Respect On My Name
By the way, unrelated to the topic, but do you have a watch smith here you wouldn't mind recommending to service these things?