REALLY DISAPPOINTED WITH THE SERVICE AND WONDERING IF GOT SCAMMED

[r0b9502]

Actually, I have a case where I approved my QC and was waiting for my tracking number. But instead, my TD emails me saying that he will be changing the watch for me because the timegrapher test didn’t look too good. He sent me a whole new set of QC photos a few days later again.

I’ve been with him for years. Guess that’s where loyalty really pays off.

Yup. If any small businessman (or woman) knows you by your name, you will definitely get better than average service

 

[puretime]

I can appreciate if TDs think checking each watch is too time consuming. But then just be honest about it. What bothers me is that i asked if this is possible in advance (before payment), and promised this is not a problem. Only to be ignored once the money changes hands.

I am sorry for things happened like this, your request is completely reasonable and it is not because we chose to ignore after we have had your money but the person who did the QC job (who is not the person answered your mail) didnt do it well, it should be done even without your request.

I will talk to my people and to make sure things like this never happens.

Sorry again for the inconvenience caused.

 

[puretime]

Actually, I have a case where I approved my QC and was waiting for my tracking number. But instead, my TD emails me saying that he will be changing the watch for me because the timegrapher test didn’t look too good. He sent me a whole new set of QC photos a few days later again.

I’ve been with him for years. Guess that’s where loyalty really pays off.

It happens to us everyday as well but instead we just returned the watch for a replacement or picked another watch (from stock) and we never informed the customer about this so the customers didnt know.

But honestly it is strange to find out something wrong with the watch after the QC pics are taken because after QC pics are taken and the watch is wrapped and sealed into the plastic bag or box and it is hard to discover problems in such situation.

 

[G123]

Delete

 

[G123]

I can appreciate if TDs think checking each watch is too time consuming. But then just be honest about it. What bothers me is that i asked if this is possible in advance (before payment), and promised this is not a problem. Only to be ignored once the money changes hands.

Great point and no excuse not too. And no excuse for slow rolling and not responding and making you have to spend time and go through hoops just to get them to do the right thing.


They did the same to me..


Sent from my iPhone using Tapatalk

 

[acmcc]

Its a shame that the majority of the company can not come close to the PR department!

 

[Mjav88]

Thanks Puretime. I know sometimes the laoban doesn’t know everything. So it’s good that we have a way to give feedback. Anyway, I’m just happy this issue is cleared up now. Just the anxiety of no replies and not knowing if you received the watch was making me very uncomfortable.

 

[puretime]

Thanks Puretime. I know sometimes the laoban doesn’t know everything. So it’s good that we have a way to give feedback. Anyway, I’m just happy this issue is cleared up now. Just the anxiety of no replies and not knowing if you received the watch was making me very uncomfortable.

Thanks for your understanding and sorry again for the inconvenience caused

 

[riccslay]

Any updates OP? I'm currently in the same situation as you but I live in Australia. It has been 1 week since last email communication from Puretime.

 

[puretime]

Any updates OP? I'm currently in the same situation as you but I live in Australia. It has been 1 week since last email communication from Puretime.

Please PM me your order number. I will check for you

 

[Mjav88]

Still no updates from my side as well. Been a week now. Trying to stay patient, but would appreciate any updates Puretime. Thanks!

 

[puretime]

Still no updates from my side as well. Been a week now. Trying to stay patient, but would appreciate any updates Puretime. Thanks!

Since we found some scratches on the watchbody, we could not replace an entire brand new watch. We have ordered a new movement and will swap it for you when we get it ready.

 

[Mjav88]

I don't want a new one. Happy with the alignment of this one. How long will it take to swap to new movement?

 

[puretime]

I don't want a new one. Happy with the alignment of this one. How long will it take to swap to new movement?

Should be done in this week

 

[Mjav88]

Perfect! thanks!

 

[puretime]

 

[riccslay]

Please PM me your order number. I will check for you

will PM you now, thank you

 

[puretime]

will PM you now, thank you

Ok. I will get back to you soon

 

[Mjav88]

Any news on my watch?

 

[puretime]

Any news on my watch?

We 've recieved the new movement . I will tell our watchsmith to get it swapped during the weekend