I’m sharing my horrible experience with a recent purchase with Puretime.
I ordered a 2018 VSF Omega Seamaster v2 more than a month ago. It’s one of the most popular models on the site so it shouldn’t be a problem right? Payment was confirmed 11.10., all good. Before arranging payment, I kindly asked the sales rep Jennifer if it’s possible to check the watch in different positions and she assured me that it’s not a problem (this is important for later). Few days later i get the QC. The watch had some very obvious flaws on the dial, so i rejected it. The QC is handled by another person, Elena, and she kept trying to push this watch on me, taking more photos even though i told her clearly i want a new one (the problem was really noticeable the lume was grossly misaligned in multiple positions). I’m in no hurry to take what is obviously other people’s reject so i wait for a new one.
About a week after that, i get new QC photos, this time the watch is ok, but amplitude is bad (it was under 150 i think). I ask her about this (my replies are always very quick), and ask her if she can test the watch in different positions. Somehow, she took this as an approval and i get a notification that the watch is already on the way. Luckily i live in China, so the goods are here in less than 2 days.
As soon as i get it, my suspicions are confirmed. The watch barely works dial up, and completely stops in upright position. Anyone with the slightest knowledge in watches could have noticed this upon closer inspection of the balance wheel. Not to mention someone who does this all day. No worries, I think, the website says 6 months warranty and goods delivery in China is lightning fast. Website also says warranty is void if i take it to a watchsmith myself so i think better be safe and send it back for repair.
I talk to Elena that my watch has problems and she asks me if i have wound up the watch. Sure lady, I told you in the beginning i was worried about the movement, something you should have noticed just taking a look at the back, but yes, I’m the noob here. Finally after a few more mails i get the address to send back the watch and pay the few kuai to send it back. I mail her the tracking no. and a few days go by. No news. I see online that the goods are delivered. Still no news. I ask and Elena says the tracking no. I sent her is wrong. I reply by sending her the actual photo of the express invoice. Now a reply comes from a new guy - Shuang. He is supposed to be in the repair department. He tells me that the address i sent to return the watch isn’t their office, but a middle man. Another forwarder. He tells me he needs to check with him. Days go by, he stops replying to my mails. Now i’m getting nervous, and quite frankly annoyed. I track down the middle man, add him on Wechat and ask him what’s up (luckily i can speak Chinese). He’s really professional and promptly replies that he already forwarded the package to them 1.11. (I sent it back 30.10, he recieved it 31.10). But that i have to check with Puretime about the news. Problem is, this was 2 weeks ago. Shuang and Elena have both since stopped replying to my messages and i’m now left wondering if i’ve just been scammed out of 330$. Below i will post some photos as proof of my experience.
In conclusion, i’m really disappointed by the service, Puretime. Talking to your staff, I might as well be talking to a tree. So what to do now? I can’t even get a feedback from you guys anymore.
I ordered a 2018 VSF Omega Seamaster v2 more than a month ago. It’s one of the most popular models on the site so it shouldn’t be a problem right? Payment was confirmed 11.10., all good. Before arranging payment, I kindly asked the sales rep Jennifer if it’s possible to check the watch in different positions and she assured me that it’s not a problem (this is important for later). Few days later i get the QC. The watch had some very obvious flaws on the dial, so i rejected it. The QC is handled by another person, Elena, and she kept trying to push this watch on me, taking more photos even though i told her clearly i want a new one (the problem was really noticeable the lume was grossly misaligned in multiple positions). I’m in no hurry to take what is obviously other people’s reject so i wait for a new one.
About a week after that, i get new QC photos, this time the watch is ok, but amplitude is bad (it was under 150 i think). I ask her about this (my replies are always very quick), and ask her if she can test the watch in different positions. Somehow, she took this as an approval and i get a notification that the watch is already on the way. Luckily i live in China, so the goods are here in less than 2 days.
As soon as i get it, my suspicions are confirmed. The watch barely works dial up, and completely stops in upright position. Anyone with the slightest knowledge in watches could have noticed this upon closer inspection of the balance wheel. Not to mention someone who does this all day. No worries, I think, the website says 6 months warranty and goods delivery in China is lightning fast. Website also says warranty is void if i take it to a watchsmith myself so i think better be safe and send it back for repair.
I talk to Elena that my watch has problems and she asks me if i have wound up the watch. Sure lady, I told you in the beginning i was worried about the movement, something you should have noticed just taking a look at the back, but yes, I’m the noob here. Finally after a few more mails i get the address to send back the watch and pay the few kuai to send it back. I mail her the tracking no. and a few days go by. No news. I see online that the goods are delivered. Still no news. I ask and Elena says the tracking no. I sent her is wrong. I reply by sending her the actual photo of the express invoice. Now a reply comes from a new guy - Shuang. He is supposed to be in the repair department. He tells me that the address i sent to return the watch isn’t their office, but a middle man. Another forwarder. He tells me he needs to check with him. Days go by, he stops replying to my mails. Now i’m getting nervous, and quite frankly annoyed. I track down the middle man, add him on Wechat and ask him what’s up (luckily i can speak Chinese). He’s really professional and promptly replies that he already forwarded the package to them 1.11. (I sent it back 30.10, he recieved it 31.10). But that i have to check with Puretime about the news. Problem is, this was 2 weeks ago. Shuang and Elena have both since stopped replying to my messages and i’m now left wondering if i’ve just been scammed out of 330$. Below i will post some photos as proof of my experience.
In conclusion, i’m really disappointed by the service, Puretime. Talking to your staff, I might as well be talking to a tree. So what to do now? I can’t even get a feedback from you guys anymore.
