- 18/4/18
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I ordered an AP from PureTime back in the summer. I got my QC pictures on July 2nd, and received my watch a couple weeks or so later. Unfortunately, upon taking it out of the package, the movement didn't work at all. I emailed them and they provided some instructions on shipping and a form to include with the watch. The watch got back to them on August 8th, and they let me know they had it and it was in the repair department on August 12th. I still don't have much in the way of updates from them and have asked a couple of times and was just told basically, "it's not done yet, please wait". My question is how long is reasonable for a repair on a newly purchased watch like this? It seems to me that a couple of months should be enough time to replace whatever was broken as an entire new watch took less time than that to procure. However, I'm certainly not well informed on the behind-the-scenes processes here, so maybe my expectations are way off? Has anyone else had to have a repair on a watch from them, and if so, how long did it take?