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Overcharged and ignored. FRAUD!

Oo'latek

Horology Curious
8/6/19
12
0
0
Hopefully Angus can help me here, very disappointed in PureTime.

I placed the order for a Daytona Baselworld on June 3rd. I was informed roughly one week later that while it was not available, i could perhaps select another product and pay the difference. I selected the ARF Daytona, paid an extra $150.00 to make it happen. No idea why $150, as the difference between the two was less, but so far i wasnt complaining, the difference was marginal. This second payment of $150.00 (+exchange rates) was paid on June 12th.

I brought my concerns to Sarah. I sent my first email off to her on July 5th. I will include a copy of the body of the email bellow:

Hello Sarah,

I attempted to purchase a Noob Baselworld Daytona from your company last month. The transaction went through on the 3rd of June, see bellow:
e1132c03-080f-44b8-a373-4d22de29305d



As this watch was not available, I was asked to adjust my order, which i did. I opted for a ARF Daytona, confirmed on the 12th of June, see bellow:
ac46eeb4-8f36-468e-ae5d-e2a5636a22fc



Adding these two totals up comes to $516.00. Im unsure why, as the ARF i ordered lists for $488.00. Regardless, I was happy with the order at that point. However after receiving my bank statement, the total i was charged was $987.42, with an unknown additional charge on June 9th for 235.81 that your website does not even list. See bellow:
d3155a7e-6d9d-4e5e-9bfb-c3f217300304


8b59aa23-b947-4c73-a24e-bc2d8572e7b7


7311dc11-aa34-488e-8292-01106d7bd674



When i include exchange rates (which are clearly included in the charges), this watch should have come out to no more than the $488.00 plus exchange rate at that time would have been roughly 1.31 Canadian dollars to American = $638.82.

Why am i paying $987.42? What is the payment on the 9th for? I can see absolutely no reason that is there, nor why im charges so much more than what the exchange rates would indicate.

The response? A very quick, dismissive response stating that the bill on the 9th 'was from another dealer', and furthermore in the future i should 'use another dealer'. I only got the card a month ago in order to use PureTime and have never, ever used another dealer on this card, and MasterCard Collabria has confirmed that in fact it is the same company. Even the website (mentalelecri.com) and address (Lenzhou, CN), match.

So PureTime, what do you have to say?
 
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Oo'latek

Horology Curious
8/6/19
12
0
0
It would appear the pictures of the transaction statements have not gone through. I will provide these as required (gotta learn how to attach those i suppose), but the email was sent and received by Sarah.
 

Spitfire63

Renowned Member
29/4/18
662
504
93
What has mentalelecri.com got to do with puretime, you should check to see if your card has been hacked and used illegally for the second billing, it happens quite a lot when dealing with China

just checked and mentalelecri.com is registered as an American site
 
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Oo'latek

Horology Curious
8/6/19
12
0
0
Nothing. Yet they clearly used that email address. On the two dates they did bill me, the statement showed that exact same web address. Are you proposing it WAS them on the correct bills, yet NOT them on the fraudulent bill on the 9th?
 
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Ralphy

SalesMod CodeName Duchess
Staff member
Moderator Sales
Certified
8/7/15
8,866
2,629
113
Nebraska
Nothing. Yet they clearly used that email address. On the two dates they did bill me, the statement showed that exact same web address. Are you proposing it WAS then on the correct bills, yet NOT them on the fraudulentbill bill on the 9th?

Are you sure you were dealing with Puretime and not a scam site? By what you have shown here, there is no way to know. Puretime is a Trusted Dealer for a reason, so please get in touch with Angus and confirm you were actually dealing with them before dragging them through the mud, then give them some time to help if it was indeed Puretime. And who is Andrew in all this? Because to my knowledge there is no Andrew at Puretime.

Angus can you help? puretime
 

Oo'latek

Horology Curious
8/6/19
12
0
0
Well, i DID receive my watch as ordered. All the transactions (except the fraudulent one on the 9th) clearly show on their website i was using at the time which is puretimewatch.io I did not make this post until i had made very certain i WAS dealing with the correct site. My MasterCard company has confirmed via phone call that the same company billed me three times. Once on the 2nd, once on the 12th (both correct), then once on the 9th (fraudulent). You are also correct, Angus. My bad there.

I emailed Sarah twice to try and clear this up before taking this route. I do not wish to 'drag them through the mud' needlessly, but got no where with PureTime themselves.


Im very happy with the product itself, a gorgeous rep. My one complaint is a very noisy rotor, but otherwise fantastic.
 
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grimloktt

You're Saying I Can Sell?
1/11/15
37
0
6
It appears puretime regularly overcharges and blames it on US banks. I think they need to update their conversion software...
 

Oo'latek

Horology Curious
8/6/19
12
0
0
Maybe. I would understand if it was simply an overcharge on the two transactions i DID place, but this is an unexplained additional charge that customer service is denying. I am hoping this is simply a mistake and we can work this out, but im starting to lose faith after the brief, dismissive email Sarah sent me addressing my very valid concerns.
 
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efajri

Put Some Respect On My Name
17/10/16
3,679
940
113
Midwest CONUS
Disappointment always happens to noobies for some reasons.

Just to remind everyone that this “pretending to be rich” hobby is unnecessarily expensive.


Sent from my iPhone using RWI
 

puretime

Trusted Dealer
Trusted Dealer
16/3/06
13,888
4,563
113
I read this and i think i have to explain myself :

1. You ordered a watch $338 and changed to ARF daytona which is $488 Price difference is $150 . I don't think there is anything wrong as you claimed we should not charge you $150
This is the watch you ordered $338 https://imgur.com/y8HVJJf
And you changed to https://puretimewatch.io/daytona-11...bracelet-white-dial-a4130-super-clone-v2.html $488

2. We confirmed with CC company only two transactions were made to us. The other transaction was from another watch dealer. The cc company we used also help other dealers to collect the payments, not only us. That can explain why when you called your bank and they said both were from same company. I also post the conversation between us and translations so that all people can understand it : https://imgur.com/7hwyuUK

3. Our Merchant ID is 58 When the cc company checked on their ends, they found 3 transactions in system. Two were from 58 and one was from Merchant ID 172
https://imgur.com/a/ubsAtYy Clearly Merchant ID 172 is not us .They also provided tracking number for your purchase.

Please check clearly if you have bought anything else from another TD or any of your families did.
 

gatty

Known Member
30/5/19
186
19
18
Texas
US$163.00 payment made 6/9, DHL shows a package sent from Hong Kong headed for Canada, dispatched 6/12.

 

puretime

Trusted Dealer
Trusted Dealer
16/3/06
13,888
4,563
113
Hope the above image posted....it's shows tracking info!

Yes, but this is a purchase from another dealer with Merchant ID 172 who used the same CC company as we do
 

Ralphy

SalesMod CodeName Duchess
Staff member
Moderator Sales
Certified
8/7/15
8,866
2,629
113
Nebraska
I see... Thank you for the info

gatty maybe this is why the OP called Angus Andrew? Maybe merchant 172 is Trusty and this guy ordered a watch from PT and TT. OP what do you have to say now? Is this correct? Did you order from another site too and forget? Please weigh in on this as Angus has been more than transparent with the information he has provided.

Thank you Angus!
 

Oo'latek

Horology Curious
8/6/19
12
0
0
I read this and i think i have to explain myself :

1. You ordered a watch $338 and changed to ARF daytona which is $488 Price difference is $150 . I don't think there is anything wrong as you claimed we should not charge you $150
This is the watch you ordered $338 https://imgur.com/y8HVJJf
And you changed to https://puretimewatch.io/daytona-11...bracelet-white-dial-a4130-super-clone-v2.html $488

2. We confirmed with CC company only two transactions were made to us. The other transaction was from another watch dealer. The cc company we used also help other dealers to collect the payments, not only us. That can explain why when you called your bank and they said both were from same company. I also post the conversation between us and translations so that all people can understand it : https://imgur.com/7hwyuUK

3. Our Merchant ID is 58 When the cc company checked on their ends, they found 3 transactions in system. Two were from 58 and one was from Merchant ID 172
https://imgur.com/a/ubsAtYy Clearly Merchant ID 172 is not us .They also provided tracking number for your purchase.

Please check clearly if you have bought anything else from another TD or any of your families did.

I appreciate the response, but again, ive simply never used this card for anything beyond this transaction. I specifically got it, as PureTime did not take Visa, at least at the time of my purchase.

If this merchant ID of 172 is NOT you, as you claim, can you at least tell me who it is? Since i have never, ever used this card for anything other, I am beyond skeptical. While your cc company confirmed it was NOT you who took the money on the 9th, my cc company is saying it WAS your company.
 

Oo'latek

Horology Curious
8/6/19
12
0
0
gatty maybe this is why the OP called Angus Andrew? Maybe merchant 172 is Trusty and this guy ordered a watch from PT and TT. OP what do you have to say now? Is this correct? Did you order from another site too and forget? Please weigh in on this as Angus has been more than transparent with the information he has provided.

Thank you Angus!

Ive used TrustyTime, yes. Ive always, without exception used my Visa with them however, never my MasterCard.

I however have never had an issue like this with TrustyTime.