Hopefully Angus can help me here, very disappointed in PureTime.
I placed the order for a Daytona Baselworld on June 3rd. I was informed roughly one week later that while it was not available, i could perhaps select another product and pay the difference. I selected the ARF Daytona, paid an extra $150.00 to make it happen. No idea why $150, as the difference between the two was less, but so far i wasnt complaining, the difference was marginal. This second payment of $150.00 (+exchange rates) was paid on June 12th.
I brought my concerns to Sarah. I sent my first email off to her on July 5th. I will include a copy of the body of the email bellow:
The response? A very quick, dismissive response stating that the bill on the 9th 'was from another dealer', and furthermore in the future i should 'use another dealer'. I only got the card a month ago in order to use PureTime and have never, ever used another dealer on this card, and MasterCard Collabria has confirmed that in fact it is the same company. Even the website (mentalelecri.com) and address (Lenzhou, CN), match.
So PureTime, what do you have to say?
I placed the order for a Daytona Baselworld on June 3rd. I was informed roughly one week later that while it was not available, i could perhaps select another product and pay the difference. I selected the ARF Daytona, paid an extra $150.00 to make it happen. No idea why $150, as the difference between the two was less, but so far i wasnt complaining, the difference was marginal. This second payment of $150.00 (+exchange rates) was paid on June 12th.
I brought my concerns to Sarah. I sent my first email off to her on July 5th. I will include a copy of the body of the email bellow:
Hello Sarah,
I attempted to purchase a Noob Baselworld Daytona from your company last month. The transaction went through on the 3rd of June, see bellow:
As this watch was not available, I was asked to adjust my order, which i did. I opted for a ARF Daytona, confirmed on the 12th of June, see bellow:
Adding these two totals up comes to $516.00. Im unsure why, as the ARF i ordered lists for $488.00. Regardless, I was happy with the order at that point. However after receiving my bank statement, the total i was charged was $987.42, with an unknown additional charge on June 9th for 235.81 that your website does not even list. See bellow:
When i include exchange rates (which are clearly included in the charges), this watch should have come out to no more than the $488.00 plus exchange rate at that time would have been roughly 1.31 Canadian dollars to American = $638.82.
Why am i paying $987.42? What is the payment on the 9th for? I can see absolutely no reason that is there, nor why im charges so much more than what the exchange rates would indicate.
The response? A very quick, dismissive response stating that the bill on the 9th 'was from another dealer', and furthermore in the future i should 'use another dealer'. I only got the card a month ago in order to use PureTime and have never, ever used another dealer on this card, and MasterCard Collabria has confirmed that in fact it is the same company. Even the website (mentalelecri.com) and address (Lenzhou, CN), match.
So PureTime, what do you have to say?
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