First order daytona

[ricciox]

Hi everyone, I made my first purchase and I chose puretime, unfortunately after accepting the photos qc I realized that the letter T of the chronometer writing is faded, I sent them an email to solve this defect, maybe sending me a dial spare, I await the response from a large and professional td as many say, I attach the photo of the dial to show you the defect, thanks.

 

[ricciox]

 

[YesboY]

It looks faded indeed ! Ask them precise pictures of the letter.
Puretime will be able to replace it without problem once confirmed.

 

[ricciox]

It looks faded indeed ! Ask them precise pictures of the letter.
Puretime will be able to replace it without problem once confirmed.

maybe you have not read correctly, unfortunately the watch has already been shipped, but I am sure that puretime will solve this situation.

 

[puretime]

Sorry for this, my friend, Please contact us again when you get the watch. We will work this out together.

 

[ricciox]

Sorry for this, my friend, Please contact us again when you get the watch. We will work this out together.

hi, I sent you an email 3 days ago to point out this problem, but unfortunately no one answered me ...

 

[puretime]

hi, I sent you an email 3 days ago to point out this problem, but unfortunately no one answered me ...

We always respond within 24 hours. Probably we didn't get your email

 

[ricciox]

We always respond within 24 hours. Probably we didn't get your email

the email is sent to me correctly, however how do we solve this problem?

 

[puretime]

We really did not get your email after 13th from the day you approved the watch. Please contact us again when you recieve the watch. thank you

 

[ricciox]

hi, ryan just replied to my email of 17, as soon as the clock comes I check the dial and let you know.


Inviato dal mio iPhone utilizzando Tapatalk

 

[puretime]

Thank you. Keep us informed

 

[ricciox]

hi, today finally after 19 days of waiting I got the watch, unfortunately observing it in presence the writings on the dial are worse than what I had already noticed from the photos qc, the writings are faded and badly printed as you can see from the photos so much trust and esteem in you and I hope you solve this unpleasant problem, I await news.

 

[puretime]

Sorry about this, my friend. We are now on holidays for CNY. We will get back to you for this matter as soon as possible when we return.

 

[ricciox]

ok then I await your news, thanks.


Inviato dal mio iPhone utilizzando Tapatalk

 

[puretime]

Thank you for your cooperation

 

[Capoulsen]

Was this problem solved I'm looking to make my first rep purchase and would love to know how each site deals with problems

 

[ricciox]

Was this problem solved I'm looking to make my first rep purchase and would love to know how each site deals with problems

hi, it still has not been solved, because I'm waiting for the photos qc of the dial.

 

[puretime]

hi, it still has not been solved, because I'm waiting for the photos qc of the dial.

Thanks for your patience. Sourcing a dial now will take a bit longer because of the holidays factory had. We will try our best