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Repair and/or warranty issues

J0SH53

Horology Curious
3/6/19
5
0
0
Dear Friends,

couple of week ago i ordert a "GMT-MASTER II 116710 LN BLACK CERAMIC 904L STEEL" with puretime. it took 4 weeks but it arrived. The wath is fine. there is some dust particles within the dail but thats not a problem for me. i can life with it. Problem ist 4 weeks after arriving the shutter broke. The splinter that holds the shutter felt of. I tried to fixe it by my self, run even to a watchmaker but its not posible. The shutter is poorly made. So i told PureTime about it. tried numerous of times to reach out to some one. Via email and the platform. no response at all.

Here a picture of what happened:

f4nVr4s
 

puretime

Trusted Dealer
Trusted Dealer
16/3/06
13,945
4,587
113
I am terribly sorry for what happened. Please PM me your order number and email address. We will disscuss this further. Thank you