I know these forums can be a little sensitive as it relates to providing negative feedback on "Trusted Rep Dealers", so I will simply provide a timeline of factual events and let each reader draw their own conclusions:
1) I placed an order for 2 watches with PureTime on 2/15/19 and requested to pay via Bitcoin (per their website, when playing the order it says, "We will confirm your ordered items are in stock and will send you the Bitcoin Wallet Address within 24 hours."
2) They replied to my order and gave me their bitcoin address along with some additional procedures, which I followed
3) They replied within 8 hours and confirmed they received the payment
4) Within the same payment confirmation email, they stated their QC department would send images to me. They said it "generally takes about 1 week".
5) On 3/2/19 (2 weeks passed by) I sent an email asking for a status update (had not heard anything)
6) On 3/3/19 they responded and said the watches were out of stock and asked me to pick other watches
7) There were no other watches I wanted so on 3/4/19 I emailed them stating that I wanted a refund (per the payment method on their website "If your purchased items are out of stock or we cannot deliver in time, we will gladly refund them to you."
8) It is now 3/8/19 and I have not heard from them nor have I received my money back
Facts:
1) Even though they stated they would validate the watches were in stock prior to providing me with bitcoin payment information - they did not
2) Even though they said it "generally takes a week" to receive QC photos, they did not provided
3) They never provided me with any proactive updates after the payment was made/confirmed...all communications were in response to me reaching out to them
4) Even though they said they would issue a refund, they did not (or hopefully better said, they have not yet)
Unfortunately, since I paid with bitcoin (the last time I do that), my only recourse is this forum, which I plan on ensuring all members are fully aware of my experience.
1) I placed an order for 2 watches with PureTime on 2/15/19 and requested to pay via Bitcoin (per their website, when playing the order it says, "We will confirm your ordered items are in stock and will send you the Bitcoin Wallet Address within 24 hours."
2) They replied to my order and gave me their bitcoin address along with some additional procedures, which I followed
3) They replied within 8 hours and confirmed they received the payment
4) Within the same payment confirmation email, they stated their QC department would send images to me. They said it "generally takes about 1 week".
5) On 3/2/19 (2 weeks passed by) I sent an email asking for a status update (had not heard anything)
6) On 3/3/19 they responded and said the watches were out of stock and asked me to pick other watches
7) There were no other watches I wanted so on 3/4/19 I emailed them stating that I wanted a refund (per the payment method on their website "If your purchased items are out of stock or we cannot deliver in time, we will gladly refund them to you."
8) It is now 3/8/19 and I have not heard from them nor have I received my money back
Facts:
1) Even though they stated they would validate the watches were in stock prior to providing me with bitcoin payment information - they did not
2) Even though they said it "generally takes a week" to receive QC photos, they did not provided
3) They never provided me with any proactive updates after the payment was made/confirmed...all communications were in response to me reaching out to them
4) Even though they said they would issue a refund, they did not (or hopefully better said, they have not yet)
Unfortunately, since I paid with bitcoin (the last time I do that), my only recourse is this forum, which I plan on ensuring all members are fully aware of my experience.