Why Computers shouldn't conduct surveys

[gavmeister]

So I sat down to watch my English Premier League Football on Sunday night only to find the same issues I was confronted with on the Saturday night. "No Internet Signal". That's funny "Netflix" is working perfectly and this is a new STB since the last one gave the same problems.

After calling the help line and being told the STB needs to be replaced (again) I received this sequence of follow up SMS's today which I found particularly funny and substantiates why humans need to be involved with customer service issues!

 

[dovla]

Optus is useless! Years ago I've switched to Internode and it's been awesome.

 

[2fake4u]

this is the same way i feel a lot of the rep factories do their qc

 

[Nivka]

Optus sucks, but so does Telstra. Got us over a barrel don't they?

 

[gavmeister]

They do. But I did find this experience rather hilarious


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