I worked at Dell in Sales dealing with nice people, dumb people, stupid people and people who were completely retarded and think they're the next best thing in the world, I was just working there to pass the time while visiting my home country and finally returning tot he U.S. for college, thankfully, but I did try my best, so basically I always started cheerfully talking and at the end of the day I was homicidal :lol: , why? Because I got lot of stupid calls, people asking: "Hey, how much is this $499 computer?!" I said: "Well it's $499 just like the add said" and then they said oh thank you and hung up :evil: , or they called me to bitch about Windows Vista, hey, if I were Bill Gates that would've been fair but FFS I'm NOT, and are they so retarded they can't use Vista? I've used it without any problems since day ONE :? ... I usually got calls from people who DEMANDED to speak to someone in America... when I explained to them I AM in America they laughed and asked where was El Salvador, where I smiled and replied: "in Central AMERICA!, Want me to email you a map?" --they hung up--- :lol: , and yes I made some people cried rubbing their ignorance in their face even mocking them because they decided to pick on me, well, wrong person :lol: :twisted: . To top it of once I received a call from a nice black guy who later turned out to be a complete racist towards white people, which pissed me off because I'm white and he thought I was brown skinned or similar like most Latinos are :x , so I let him have it, we don't deal with racist bastards, and I actually marked his profile so they wouldn't sell him anything with a note, and surprise, surprise, this has happened about 5-6 times, 3 rednecks and an actual Latino guy from Puerto Rico racist against Asians? Wtf. What makes them so God dammed special to think they're better? I cannot understand racists.
Then we had stupid metrics to follow, for example, the number of calls we received were divided by the number of computer sold, and we had to keep a 30% close-rate, wtf!? 2/3 calls is some idiot asking me how to turn on his/her computer! I even got calls from someone angry because his gateway computer wasn't working, wtf?! Then we had to keep calls 45min or less, wtf? It's not my problem the customer decides to tell me his/her story of his/her life and how he finally got married but got divorced and now he wants a pity discount. Or that cheap-ass woman who demands a discount on a heavily discounted $349 computer with free shipping! I honestly couldn't take it anymore, a year was enough for me, on my last day I was nice to every nice customer and I let them have it if they were rude, trust me I really got revenge verbally (nothing permanent or similar), basically I used Karma, "be nice to me or else! :twisted: ". I could go on for days, it was a nice place to work, everyone there was awesome, we got loads of crap for free, etc. But I just couldn't deal with lots of the retarded customers who called us. And don't get me started on the rednecks who called us or the people from the ghetto, oh dear God... :x