I also had my experience with Andrew, but I gave it another try because I think you cannot compare with other businesses.
Trusty has a drop down list with countries he is shipping directly or where triangle shipping is required. After you have placed your order, Andrew writes that for my country extra $25 needs to be paid for premium triangle and being 100% safe. That's fine with me for extra service, but why do I get this information after placing my order?
Trusty has very good rubber straps, very close to gen, great quality. I ordered one for my 42mm watch but received the model for 46 with larger lug. I checked my order and the order confirmation by Andrew. Everything was fine. I also understand in a way that Andrew could not change the strap, even it was his mistake. No change, no return, no refund, no minimal discount on a second order.
This was a very disappointing experience as a customer.
But the strap is great.