GLS( shipping company ) Lost my Watch!! Help!

[JohnyP30]

So, I ordered a watch ( Tudor BB Red Version Shield, ) From Joshua on August 6, 2018, Payment arrived on August 14, 2018, QC pics on August 16, 2018 and GL on the same day. The Watch was sent through triangle shipping since i live in Portugal, The watch arrived at UK on the 23 of August,( tracking number:EV835215675CN)
On the 24 of August the watch was dispatched from UK to my Country( Portugal). The tracking number (RN498166626GB) ( link for the tracking https://www.royalmail.com/track-your-item#/tracking-results/RN498166626GB)
On the 26 of August the watch was on his way to Portugal, Since then, i dont have any information about my watch what so ever.
The Parcel from UK to Portugal is supposed to be delivered by GLS and the tracking number on GLS is not working as well (https://gls-group.eu/EU/en/parcel-tr...=RN498166626GB)

I emailed Royal Mail and their answer was that they have until 21 of September to deliver the watch, after that , the parcel will be considered lost.

Obviously i emailed Joshua( the TD from Perfect Clones.) ,on the 6 of September ,explaining the situation.
He doubted my word , saying that the watch was arriving, and i had to explain to him that the GLS call center dont know here my parcel is, and after some back and forward he said that his UK Hub was working on it, trying to find my parcel.( on the 10 of September)
I emailed him yesterday ( 19 of September) and his answer was "i have already file in a complain with the postal system .... once I have news I will inform you"

So , will my watch arrive? Already passed the delivering time, Is my watch lost? Royal Mail dont know where my watch is, neither GLS. The last update on the tracking number was on the 26 of August.
I cant wait for ever,
Which options do i have here?
Wait until first of October and ask him for a new watch? ask for a refund?
Thank you.

PRINTS: https://gyazo.com/db4af2b2499bd08e9cefa752d4d40657 :
https://gyazo.com/65f711b99d78c6d82356d8814b7df67f

 

[efajri]

So, I ordered a watch ( Tudor BB Red Version Shield, ) From Joshua on August 6, 2018, Payment arrived on August 14, 2018, QC pics on August 16, 2018 and GL on the same day. The Watch was sent through triangle shipping since i live in Portugal, The watch arrived at UK on the 23 of August,( tracking number:EV835215675CN)
On the 24 of August the watch was dispatched from UK to my Country( Portugal). The tracking number (RN498166626GB) ( link for the tracking https://www.royalmail.com/track-your-item#/tracking-results/RN498166626GB)
On the 26 of August the watch was on his way to Portugal, Since then, i dont have any information about my watch what so ever.
The Parcel from UK to Portugal is supposed to be delivered by GLS and the tracking number on GLS is not working as well (https://gls-group.eu/EU/en/parcel-tr...=RN498166626GB)

I emailed Royal Mail and their answer was that they have until 21 of September to deliver the watch, after that , the parcel will be considered lost.

Obviously i emailed Joshua( the TD from Perfect Clones.) ,on the 6 of September ,explaining the situation.
He doubted my word , saying that the watch was arriving, and i had to explain to him that the GLS call center dont know here my parcel is, and after some back and forward he said that his UK Hub was working on it, trying to find my parcel.( on the 10 of September)
I emailed him yesterday ( 19 of September) and his answer was "i have already file in a complain with the postal system .... once I have news I will inform you"

So , will my watch arrive? Already passed the delivering time, Is my watch lost? Royal Mail dont know where my watch is, neither GLS. The last update on the tracking number was on the 26 of August.
I cant wait for ever,
Which options do i have here?
Wait until first of October and ask him for a new watch? ask for a refund?
Thank you.

PRINTS: https://gyazo.com/db4af2b2499bd08e9cefa752d4d40657 :
https://gyazo.com/65f711b99d78c6d82356d8814b7df67f

I think you are in the wrong forum. Perfect Clones or Joshua is not a Trusted Dealer here. You may want to go to the other forum.
No one will help you here.

 

[tripdog]

GLS, like all courier companies, employs capuchin monkeys in all administrative roles. They will launch an investigation to find your parcel - once they've finished eating their fruit they will do their best to locate it.

 

[ssouthall6]

Whoever uses GLS for triangle shipping is nuts. They are bloody awful. They don't even have to put a card through the first time they try to deliver now, just to save time.


Sent from my iPhone using Tapatalk

 

[JohnyP30]

I think you are in the wrong forum. Perfect Clones or Joshua is not a Trusted Dealer here. You may want to go to the other forum.
No one will help you here.

My problem is with GLS not with Joshua, that why i published the topic here and not on the "Trusted Dealers".

 

[JohnyP30]

GLS, like all courier companies, employs capuchin monkeys in all administrative roles. They will launch an investigation to find your parcel - once they've finished eating their fruit they will do their best to locate it.

My first and last experience using GLS, fucking retards!!!

 

[JohnyP30]

Whoever uses GLS for triangle shipping is nuts. They are bloody awful. They don't even have to put a card through the first time they try to deliver now, just to save time.


Sent from my iPhone using Tapatalk

Im 200% sure that they've lost my watch.. fyck GLS

 

[manoloo]

The same exact thing is happening to me. I ordered two submariners to Portugal, which arrived to the UK. I got a Royal Mail tracking number and, according to the royal mail tracking, the parcel was then handed to the "delivery partner", GLS. However, in the GLS site, the tracking number isn't recognized. Did you ever receive the watch?

 

[trailboss99]

As has been said it's between you and Josh who is not a TD here. Good luck.

 

[manoloo]

Contacted GLS, they told me the tracking number could take up to 8 days to show up in their site. This afternoon I tried again and the tracking was finally recognized! I understand Josh is not a TD here. My reply was about the shipping company only.