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Recent 4PX Shipping Experience (China to US (Phila)) - TrustyTime

RYenZero

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3/4/20
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First, let me start off by thanking RWI admins and its contributors for providing invaluable content and information, which has helped me navigate my way through the selection process of 16 watch purchases in the past 18 months. I haven't contributed much (at all) here, but I wanted you all to know that I appreciate you (in DJ Khaled fashion).

I wanted to share my 4PX shipping experience with those who may be upset over the fact TDs have shifted to using 4PX in recent months. I recently purchased my 9th timepiece from Andrew over at TrustyTime, a TD I've really become a big fan of over the past 6 months for a variety of reasons (mainly his timely handling of an issue I recently had). When Andrew sent the tracking information, I was upset (pissed) over the fact the factory decided to use 4PX over DHL, as I'd had a horrific experience with 4PX in late 2019 ordering with another TD. I reached out to a colleague of mine, who is a volume exporter on the west coast (US), who informed me of efforts over the past 4-5 months by DHL who has increased efforts to stop packages and seize counterfeit and other contraband goods originating from Asia and also the Middle East at key logistics hubs and customs points. So with that being known, I was suddenly okay with 4PX knowing that I wouldn't deal with additional delays due to likely seizure through DHL. Ultimately, I'd much rather 4PX take an extra day or two versus risking my package being seized through DHL only to start the shipping process all over again.

Now as for the actual timeline with Trusty and 4PX, I was very pleasantly surprised with the in transit timeline. My shipment was handed over to 4PX on 1/6/2021 and it's currently out for delivery with USPS today, 1/15/2021. That's 10 days, which on average has been about the same as DHL. And that's record time for USPS, given the backlog of packages in their distribution centers due to COVID and (Trump's push for) postal service budget cuts.

Details are provided below. I know this type of detail was very useful for me as I was waiting on my shipments to arrive; so I hope my sharing of this detail might help others. Keep in mind, 4PX status updates are delayed, so try not to obsess over not seeing movement for a day or so; it often takes time for their servers to catch up.

Total Time in Transit = 10 Calendar Days
Total Cycle Time (Order to Delivery, US Phila) = 20 Calendar Days

Order to Ship (Trustytime):
  • Ordered Watch from TrustyTime: 12/26/2020
  • Trusty Time Sent Instructions for Wire Transfer: 12/26/2020
  • Wired funds to TrustyTime: 12/27/2020
  • Trusty Time Sent QA Photos: 1/1/2021
  • I approved QA Photos: 1/2/2021
  • TrustyTime Sent me Tracking Info: 1/4/2021
4PX Tracking History:
  • 2021-01-06 20:27 Nancheng,Dongguan,China, 4PX picked up shipment.
  • 2021-01-06 20:27 Nancheng,Dongguan,China, Shipment arrived at facility and measured.
  • 2021-01-07 14:57 Shenzhen,China, Depart from facility to service provider.
  • 2021-01-07 15:55 CN, Arrived at export center
  • 2021-01-07 15:55 HKG, Arrived at Hong Kong hub.
  • 2021-01-07 18:25 HKG, Hand over to airline.
  • 2021-01-09 03:38 HKG, shipment departed from airport of origin country
  • 2021-01-09 16:51 JFK, Released from customs: customs cleared.
  • 2021-01-10 00:14 JFK, Arrival of goods at destination airport
  • 2021-01-10 00:14 JFK, Arrived at the destination airport
  • 2021-01-12 00:00 JFK, In transit, it's progressing through Post network
  • 2021-01-12 12:25 Avenel,NJ, RECEIVED
  • 2021-01-12 13:15 Avenel,NJ, ENCODED
  • 2021-01-13 07:26 Avenel,NJ, TENDERED FOR DELIVERY
  • 2021-01-15 04:23 XXXX, PA, Arrived at Destination Facility (USPS)
  • 2021-01-15 05:43 XXXX, PA, Arrived at Post Office (USPS)
  • 2021-01-15 06:10 XXXX, PA, Out for Delivery (USPS)
 
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exia78

You're Saying I Can Sell?
8/2/14
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Thank you for sharing this with us, it is informative
 

DrHack

Active Member
10/8/20
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SoCal
This is great, I especially like the direct HK to CONUS shipment. None of the 7-10 days in Saudi Arabia nonsense. Thanks for your time posting this!
 
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Ecy

You're Saying I Can Sell?
24/7/19
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That was very quick US Custom clearance. Thanks for the heads up.
 

Atlas_Shrugged

Known Member
5/11/20
152
260
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SoCal/Salt Lake City
That’s good. My first order was sent 4px and it never made it. (Southern Ca). Still showing arrived at LAX on 11/27). Andrew resent the 4 watches (BTW thanks Andrew). Looks like they are going DHL, So far so good. We will see in the next few days.
 

exia78

You're Saying I Can Sell?
8/2/14
70
34
0
That’s good. My first order was sent 4px and it never made it. (Southern Ca). Still showing arrived at LAX on 11/27). Andrew resent the 4 watches (BTW thanks Andrew). Looks like they are going DHL, So far so good. We will see in the next few days.

DId you have to re-QC the four watches? Or he just replaces them?
 

Atlas_Shrugged

Known Member
5/11/20
152
260
63
SoCal/Salt Lake City
Eventually Andrew just said he will send me new QC's. But i'm going to do a review once I get them. Hopefully next week. So far they are processing through shipping quickly this time. DHL shows them ready for USPS pickup if im reading it correctly.
 

exia78

You're Saying I Can Sell?
8/2/14
70
34
0
Eventually Andrew just said he will send me new QC's. But i'm going to do a review once I get them. Hopefully next week. So far they are processing through shipping quickly this time. DHL shows them ready for USPS pickup if im reading it correctly.

So he mailed out the 4 replacement watches without getting your GL first? and the 4 replacement is already stateside? How does that work if after you receive the replacement there are issues?
 

Atlas_Shrugged

Known Member
5/11/20
152
260
63
SoCal/Salt Lake City
So he mailed out the 4 replacement watches without getting your GL first? and the 4 replacement is already stateside? How does that work if after you receive the replacement there are issues?

No, he sent me the QC’s and I approved them all then he shipped. But honestly QC are just a formality to me. I just see pretty shiny things and approve them. They are showing in California. Hoping I get them next week.
 
Last edited:

PAMorROLEX

Active Member
26/10/20
364
216
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EU
For EU countries, Uk transhipping is still the safest. Shipping direct with 4PX risk getting the package stopped by customs

Andrew, how does it work from UK to EU now? Seems every parcel has to be declared with a CN22 form?
 

nick80840

Horology Curious
7/7/21
6
0
0
Hi, thanks for the review its been helpful. I've recently bought a rep from TD from whom I've bought several time already. This time he shipped the rep via 4PX, which I've never heard of before. He sent me the tracking number and all good up to there.

My parcel was sent out on the 14th and the tracking has been stuck on "4PX has picked up your shipment" since then. Any advice? Is this normal? I contacted my TD and he said its normal that it takes this long to get from China, which I get, but shouldn't it at least be progressing up the delivery chain?

Thanks.
 

sunrayminor

Renowned Member
22/4/13
698
310
63
Australia
This is interesting, yes before my last order last month shipping was great.

Since this change to 4px I noticed both my watches 2x 3k Pateks were sent from Singapore!!

13th July - Tracking received

First update was 17/7/2021 06:11
International departure
Singapore

So 9 working days so far…..