I don't want to name the TD yet but I ordered a Omega planet ocean "big Blue" V2.
Received it last week.
It is a beautiful watch.
Yesterday I noticed condensation on the inside of the glass. It was from the heat and sweat on my arms.
After a meticulous inspection, the caseback was not fully seated on one side. This led to the water leakage.
Now there are waterspots on the interior glass and even dial.
I reached out to the TD and they were not very helpful.
TD said so refund or exchange. Even though it was their fault.
I dont want the current watch repaired because it is water damage, it can never really be fully repaired.
What should I do?
Received it last week.
It is a beautiful watch.
Yesterday I noticed condensation on the inside of the glass. It was from the heat and sweat on my arms.
After a meticulous inspection, the caseback was not fully seated on one side. This led to the water leakage.
Now there are waterspots on the interior glass and even dial.
I reached out to the TD and they were not very helpful.
TD said so refund or exchange. Even though it was their fault.
I dont want the current watch repaired because it is water damage, it can never really be fully repaired.
What should I do?