Announcement

Collapse
No announcement yet.

Is it true, that rolex service changes parts of your gen Watch?

Collapse
This is a sticky topic.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

    #46
    You have to read the service scope and inclusions before you send them your watch.

    Some manufacturers swap out hands, crown, crystal as part of the included cost of service. You have to specify if you do not want them changing. They will give you a quotation to swap out the required parts that are not on the “included” list.


    Comment


      #47
      In the eyes of Rolex, they don't care about the "value" of the watch from a reselling perspective. They care that the customer has the most reliable watch with their logo on it. If it comes in and parts are obsolete or worn, they will change them to prevent your watch breaking in the future. Call it preventative maintenance. That way, the owner who invested in the Rolex brand gets many generations of reliable timekeeping.

      Just my two cents

      Comment


        #48
        My AD is also a RSC and they would 100% follow any customers wishes for keeping the original parts. If your AD isn't also a RSC then you'd probably be better of finding a different place.

        Comment


          #49
          Originally posted by nipe View Post
          My AD is also a RSC and they would 100% follow any customers wishes for keeping the original parts. If your AD isn't also a RSC then you'd probably be better of finding a different place.
          Same here. I wanted to keep the old freckled champagne dial in my 1969 Datejust 1601 because it was my grandfather’s watch, he bought it new, and that’s the way I want to see it when I look at it. They honored that request.


          Sent from my iPhone using Tapatalk Pro
          Last edited by bobo383; 07-07-19, 13:59.

          Comment


            #50
            Many years ago it was really, now probably they are most concerned.
            I have an original 7206 band, 1675 and 1680 bezel, cornino gilt dial, all original and changed during services with new parts. They sent back parts.


            Inviato dal mio iPhone utilizzando Tapatalk

            Comment


              #51
              Rolex assassine son patrimoine horloger, un ami en a fait les frais avec une Sub Comex ... insert + aiguille remplacer, la montre à perdu la moitié de ça valeur !!!

              Comment


                #52
                Originally posted by Ginney91 View Post
                In the eyes of Rolex, they don't care about the "value" of the watch from a reselling perspective. They care that the customer has the most reliable watch with their logo on it. If it comes in and parts are obsolete or worn, they will change them to prevent your watch breaking in the future. Call it preventative maintenance. That way, the owner who invested in the Rolex brand gets many generations of reliable timekeeping.

                Just my two cents
                Fully agree with this. From Rolex's perspective, they gain nothing from an old watch being resold at a (much) higher cost because of its vintage. As far as they're concerned, they are making sure their watches run correctly, they don't care about anyones personal sentiment.

                One can gripe all one wants but the bottom line is, their reputation for reliability is what matters and this is partly why they have become the most famous mechanical watch brand in the world. I don't agree they have bad business practise at all as it's self-evident they are the most successful company on the planet when it comes to luxury watch sales.

                Comment

                Working...
                X